Frequently asked questions
What about worldwide shipping?
At HUSKK, our goods are sent throughout the world every day. You can expect your goods to arrive in a few days by DHL and UPS/UK, although we can’t guarantee delivery times as there can be unexpected delays. Order in confidence, safe in the knowledge we are doing our best to get your HUSKK item to you as soon as we can.
For more details on destinations you can send us an email.
How can I pay for my order?
All prices on our website are in sterling (£). We accept payments from Visa, MasterCard, American Express, Discover or PayPal credit card. You can also pay with your regular PayPal account.
I have just placed my order, what happens next?
We will start processing your order immediately. As long as the goods are in stock, they will be packed up carefully within five working days and sent off. Once we have received your order it's not possible to change or cancel it. If you have made a mistake with your shipping address it's not always possible to change it in time but please contact us immediately to see what we can do.
How much does shipping cost?
UPS UK: £8 DHL: EU & Switzerland - from £12, Australia, Canada, Japan - £18.50, USA - £12.50, Rest of World - from £26 Parcelforce Russia: from £75
What about tracking my order?
When your order ships, we will email a tracking number to you.
The colours of our leather
The colours of our products seen on the website are as accurate as possible. Due to different types of screens, the colours you see may not be accurate. We cannot guarantee the product will match what you saw on the screen when it is delivered. We use only high-end premium Italian leather. It is 100% vegetable tanned, dyed in age-old wooden drums then hand selected and hand finished. Because this leather is the best of the best it’s colour will vary depending on the light. Its beauty is in the depth of colour and it will develop a rich patina over time as it is used and it is exposed to sunlight.
Warranty and Repairs
We endeavour to make goods that you can enjoy for a long time. We love if you use your product every day and we want it to be something you can't live without. But we also encourage you to take care of your hard graft goods and treasure them. Items that get heavy everyday use also wear down so they may need a small repair or clean now and again.
Unintended manufacturing defects would show within 6 months so in the unlikely event that something breaks within this period please contact us immediately so we can determine what has happened and find a solution.
Repairs (outside warranty)
We offer a repair service if something breaks outside the 6 month warranty. If you think that the repair needs our specialists please contact us with pictures of the problem and we will send you a quote for the estimated repair cost and shipping. Please note: Once we receive the product back it will take around 4-6 weeks for the repair. (If the product is over 6 months old we may have to use a different colour leather / thread / materials.)
We know that it might be pretty hard to live without your beloved hard graft for a few weeks, sometimes all it needs is just small simple stitching repair which can be done quick and easy by a local leather repair shop. If you are not quite sure what to do send us a picture and we can let you know how it can be repaired locally or if it has to go on a recreation trip to Italy.
What is the return policy?
RETURNS AND EXCHANGES: We want you to be happy with your new HUSKK but if you unpack the goods and find they are not quite right, please email us immediately. We will authorise the return and email you the return address label.
TIME: You must mail your returns within 7 working days from the delivery date (it must be postmarked within these 7 days). Receiving your goods in a timely manner is best for all of us.
CONDITION: We are sure you understand that if we receive a used case from you (even if it is used for only one day) it will show and due to our strict guidelines we won't be able to accept the return. In the unlikely event you decide the product is not for you after using it, we recommend you pass it on to a friend or sell it privately (HUSKK goods tend to have a very good resale value).
EXCHANGE: We are not able to exchange goods directly, if you decide you would like a different product you will need to return your original order and place a new one.
REFUND: When we receive the good in original, unused condition, we will perform a quality check and process a refund for the goods. Depending on the payment method, it may take a few weeks to see the refund on your account.
EXCEPTIONS: If you send back used goods, they will be returned to you at your expense and we will not be able to issue a refund. If goods are damaged, we will contact you with pictures of the damage. You can file a claim with your shipping company but we will not be able to issue you a refund. If the return is despatched after seven working days we will issue a store credit only at our discretion. Shipping costs and import fees are not refundable. Please note that returns from outside the EU that are shipped duty unpaid will be refused until the sender pays any associated fees.
What about taxes or import fees?
This depends on your delivery address.
Taxes: Within the EU, a 20% Value Added Tax (VAT) is included in your price. Outside of the EU, you may have to pay import fees or taxes on delivery.
Import Fees: These vary widely across the world. We recommend you contact your local customs office for the current rates.