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Terms

Returns and Exchanges

We want you to be happy with your new Huskk but if you unpack the goods and find they are not quite right, please email us immediately. 

 

You must mail your returns within 7 working days from the delivery date (it must be postmarked within these 7 days). Receiving ur goods in a timely manner is best for all of us. 

 

We can only accept your return if the goods are in the original condition and have not been used. We will never send used goods to you. When you purchase from Huskk, we guarantee you will get a brand new product and case. We are sure you understand that if we receive a used case from you (even if it is used for only one day) it will show and due to our strict guidelines we won't be able to accept the return. In the unlikely event you decide the product is not for you after using it, we recommend you pass it on to a friend or sell it privately (Huskk goods tend to have a very good resale value). 

 

We are not able to exchange goods directly, if you decide you would like a different product you will need to return your original order and place a new one. 

 

When we receive the good  in original, unused condition, we will perform a quality check and process a refund for the goods. Depending on the payment method, it may take a few weeks to see the refund on your account. 

 

If you send back used goods, they will be returned to you at your expense and we will not be able to issue a refund. If goods are damaged, we will contact you with pictures of the damage. You can file a claim with your shipping company but we will not be able to issue you a refund. If the return is despatched after seven working days we will issue a store credit only at our discretion. Shipping costs and import fees are not refundable. Please note that returns from outside the EU that are shipped duty unpaid will be refused until the sender pays any associated fees.


Do I have to pay taxes or import fees?

Due to the international nature of our business all prices on this website are displayed without tax. If you are a customer in the EU, we apply a 20% sales tax at the checkout (before you complete your payment). 

Import fees vary from country to country and state to state, so please contact your customs office for further details. Orders shipped with DHL are insured. DHL is a reliable service and has detailed tracking. We will not issue a refund for any unclaimed or undeliverable packages. If a package is damaged during transit or returned as undeliverable/unclaimed, it is the responsibility of the customer to contact DHL.


Privacy Policy

We never share or sell your information to any third party. We only use your information to contact you about your order or issues relating to Huskk. If you wish to receive our occasional Members Club newsletter sign up on the website or at checkout. 

All transactions are processed using industry standard 256-bit SSL encryption. Your credit card information is never stored.

 

For more details please see below:

 

We value the trust you place in us. That's why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.

 

Note:

Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

 

By visiting this Website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Website.

 

By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

 

1. Collection of Personally Identifiable Information and other Information

 

When you use our Website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.

 

In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about you based upon your behaviour on our Website. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.

 

We use data collection devices such as "cookies" on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a "cookie".

 

We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session.

 

Additionally, you may encounter "cookies" or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.

 

If you choose to buy on the Website, we collect information about your buying behaviour.

 

If you transact with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.

 

If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

 

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.

 

We collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) from you when you set up a free account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.

 

2. Use of Demographic / Profile Data / Your Information

 

We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.

 

In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users' activity on our Website.

 

We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.

 

We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or

income level). We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences.

 

Cookies

 

A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer's hard drive. The cookies do not contain any of your personally identifiable information.

 

3. Sharing of personal information

 

We never share or sell your information to any third party. We only use your information to contact you about your order or issues relating to Huskk.

 

4. Links to Other Sites

 

Our Website links to other websites that may collect personally identifiable information about you. huskk.com is not responsible for the privacy practices or the content of those linked websites.

 

5. Security Precautions

 

Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

 

6. Choice/Opt-Out

 

We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.

 

If you want to remove your contact information from all huskk.com lists and newsletters, please visit unsubscribe

 

We use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address, email

address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

 

8. Your Consent

 

By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy.

 

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.


The Products

(1) While we have tried to accurately display the colours of products, the actual colours you see will depend on your monitor and may not be accurate on delivery. (2) Our products are made of natural material. Some corresponding inequalities of material and colour are possible and are not deemed as defects. We reserve the right to change details on products or photos of products without prior notice.


Warranty and Repairs

We try to make goods you can enjoy for a long time. We love when you use your product every day, we want it to be something you can't live without. However, we also encourage you to take care of your Huskk goods and treasure them. Items with heavy everyday use will wear down and they may need small repairs or cleaning.

Any unintended manufacturing defects would show within 6 months. In the unlikely event that something breaks within this period, please contact us immediately and we can determine what has happened and find a solution.

Repairs (outside warranty) - If something breaks outside the 6 month warranty, we offer a repair service. If you think the repair needs our specialists please contact us with pictures of the problem. We will send you a an estimated repair cost and shipping. Please note: Once we receive the product it will take up to 4-6 weeks for the repair. (If the product is over 6 months old, we may have to use a different colour leather / thread / materials.) 

We know that it will be hard to live without your beloved Huskk for a few weeks; sometimes all it needs is a quick and easy stitching repair at a local leather repair shop. Send us a picture and we will advise you if and how it can be repaired locally or if it has to go on a recreation trip to Italy.


Copyright

All rights of trademarks, designs, texts and all other products are under our sole copyright. This website is protected by copyright. Modifications, reproductions or any imitation or copy is forbidden. All of the content featured or displayed on the site, including, but not limited to, text, graphics, photographs, images, moving images, sound, illustrations and software ("Content"), is owned by Huskk®. All elements of the site including, but not limited to, the general design and the content, are protected by copyright, moral rights and other laws relating to intellectual property rights. (1) You are free to transmit our photos non-commercially under the following conditions: You must attribute the work to Huskk®

- You may not use the work for commercial purposes

- No derivative works - you may not alter, transform or build upon this work.

FUNCTION . CRAFTSMANSHIP . DESIGN

HUSKK is a team of free thinkers with varied disciplines from design, engineering, marketing and finance. Together, they share their diverse strengths and united passion of creation to bring to you NEW life-easing everyday must haves. “We love all things beautiful, functional and well crafted. Today there’s a growing community of people who appreciate and hunt for this union of solid functionality, minimalistic style combined with great craftsmanship made from honest materials. We believe that these are the core value of our creations and customers”.